Introduction

This Refund Policy applies to purchases made through WÆSTM, operated by ReGrowth Learning (“we”, “our”, or “us”).

If you have any questions regarding this policy, please contact us at info@regrowthlearning.com

Digital Products

WÆSTM primarily sells digital products, including digital zines and related downloadable or online-access content.

Refund Eligibility

Due to the nature of digital content, refunds are limited once access has been granted.

We may offer a refund for digital purchases where:

• the refund request is submitted within 7 days of purchase; and
• less than 25% of the digital zine or content has been accessed, viewed, downloaded, or otherwise consumed.

Once substantial access or use has occurred, the purchase will generally be considered non-refundable.

Non-Refundable Circumstances

Refunds will not usually be granted where:

• the product was purchased during a clearly marked non-refundable promotion or sale;
• more than 25% of the content has been accessed;
• content has been downloaded in full;
• the request is made more than 7 days after purchase.
  

Technical Issues

If you experience technical difficulties accessing your purchase, please contact us before requesting a refund. We will make reasonable efforts to resolve access or compatibility issues.

Subscription or Membership Products

Where applicable, subscription or membership products may be cancelled at any time before the next billing cycle. Refunds for partially used billing periods are not guaranteed unless required by law.

Physical Products

From time to time, WÆSTM may sell physical products such as merchandise, apparel, prints, or other goods.

Returns

Under UK consumer law, customers purchasing physical goods online generally have the right to cancel and return eligible items within 14 days of delivery.

To qualify for a return:

• the item must be unused and in its original condition;
• the item must be returned within 14 days of notifying us of cancellation; and
• proof of purchase must be provided.

Return Shipping

Customers are responsible for return shipping costs unless:

• the item arrived damaged;
• the item is faulty; or
• the wrong item was supplied.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Non-Returnable Items

The following items may not be eligible for return unless faulty:

• personalised or custom-made products;
• intimate or hygiene-related items where sealed packaging has been opened;
• digital products; and
• gift cards or downloadable codes.

Faulty or Damaged Goods

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs and order details.

Where appropriate, we may offer:

• a replacement;
• a repair;
• store credit; or
• a full refund.

Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow up to 10 business days for refunds to appear in your account after processing, depending on your payment provider.

Chargebacks and Payment Disputes

We encourage customers to contact us directly to resolve any issues before initiating a chargeback or payment dispute.

Fraudulent or abusive refund requests may result in restricted access to future purchases or services.

Contacting Us

If you have any questions, concerns, or complaints regarding this Policy or our use of cookies, you may contact us at:

info@regrowthlearning.com
https://regrowthlearning.com/contact/