Refunds and returns.

This policy covers purchases from WÆSTM, which is run by ReGrowth Learning (“we”, “our” or “us”). It doesn’t affect your rights under UK consumer law.

Changing your mind (print copies)

You have 14 days from the day your copy arrives to tell us you’d like to cancel. Email us with your order number, then send the zine back within 14 days of telling us.

• The zine needs to be unused and in the condition it arrived in.
• You pay for sending it back. We don’t provide return labels or refund return postage for change-of-mind returns.
• We’ll refund the price of the zine and the original postage you paid (at the standard rate).
• Use a service with tracking or proof of postage. Returns are your responsibility until they reach us, and we can’t refund an item that doesn’t arrive.
• If the zine comes back marked, bent or damaged, we may take some money off the refund to cover the loss in value.

We will provide an address to return the items to.

Damaged or wrong item

If something’s wrong with your copy, email us within 7 days of delivery. You can choose a replacement or a full refund, including postage, and you won’t pay anything to send it back.

What to send us:

1. Your order number.
2. A photo of the damage or problem, close enough to see it clearly.
3. A photo of the packaging it arrived in, if the damage happened in the post.
4. Whether you’d like a replacement or a refund.

You usually won’t need to send the copy back. If we do ask for it (for example, to check a printing fault), we’ll send you a prepaid label.

Lost in the post

If your copy hasn’t turned up 4 weeks after we posted it (UK) or 8 weeks (international), tell us. We’ll check our proof of postage and send another or refund you. Please check with neighbours and your local delivery office first.

Pre-orders

• You can cancel a pre-order any time before it’s posted for a full refund, including postage.
• If the ship date moves, we’ll email you with the new date, and you can still cancel for a full refund.

PDFs

PDFs can’t be refunded once bought. The file is available to download straight away and we can’t take it back. At checkout, you agree that the download starts immediately and that you lose the right to cancel.

• If the file won’t open or is faulty, email us. We’ll send a fresh link or another format. If we can’t fix it, we’ll refund you.
• If you were charged twice or bought it by mistake twice, we’ll refund the duplicate.

PDFs are sold through Payhip, which handles VAT for digital sales. The PDF is for your own use, so please don’t share the file. Buying a copy helps pay our contributors.

Monthly support

If you support WÆSTM monthly, you can stop at any time before your next payment by emailing us. Payments already made aren’t refunded, unless something went wrong, such as a duplicate payment. One-off donations aren’t usually refundable, but tell us if you made a mistake and we’ll help.

How refunds are paid

• Refunds go back to the card or payment method you used at checkout.
• For change-of-mind returns, we’ll refund you within 14 days of receiving the zine back.
• For damaged or wrong items, we’ll refund you within 5 working days of agreeing it.
• Once we’ve sent it, allow up to 10 working days for it to show in your account, depending on your bank.

Payment disputes

Please contact us before raising a dispute or chargeback with your bank. It’s usually much quicker to sort things out directly. Requests that are fraudulent or abusive may mean we can’t sell to you in future.

Contact us